Shipping & Returns

1. Shipping Coverage

We support domestic and international shipping through trusted logistics partners. Coverage and timelines vary by origin location, part type, supplier readiness, customs conditions, and destination country.

2. Processing and Dispatch

Order processing begins after payment confirmation and operational verification. Business and multi-line orders may dispatch in multiple shipments to reduce delay and improve availability response.

3. Delivery Communication

Tracking and status updates are shared as available from carriers and suppliers. Delivery windows are estimates and may be affected by peak periods, weather, customs inspections, and route disruptions.

4. Returns Eligibility

Returns are reviewed by order condition, part category, supplier policy, and return timing. Some products may be non-returnable where clearly stated at purchase or quote approval.

5. Return Conditions

• Return request submitted within the approved return window.
• Part in acceptable condition and not damaged by improper handling.
• Original order reference and reason for return provided.
• Any required supplier inspection steps completed.

6. Refunds and Fees

Refund timelines depend on inspection, approval, and payment provider processing. Restocking fees, outbound shipping costs, or return logistics deductions may apply based on product and supplier terms.

7. Support

For shipping updates, return requests, or delivery issues, contact support with your order reference so we can route your case quickly.

8. Duties and Customs

International shipments may be subject to import duties, customs charges, and local handling fees. Responsibility for these charges depends on quote terms and destination country requirements.

9. Failed Delivery Attempts

If delivery fails due to incorrect address details, unavailability, or refusal at destination, reshipping costs and related handling fees may apply.

10. Damaged or Missing Shipments

Report transit damage or missing items as soon as possible with photos, packaging evidence, and order details. This helps us coordinate timely carrier and supplier claims.

11. Order Cancellations

Cancellation eligibility depends on order status. Orders already sourced, packed, or dispatched may not be cancellable or may incur cancellation and processing fees.

12. Return Shipment Responsibility

Where applicable, return shipping responsibility and method are provided during return authorization. Unauthorized returns may be delayed or rejected.

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